Orloff spa
by Orloff spa - www.orloffspa.gr

+30 210 5226215, +30 210 5226152 info@orloffspa.gr

EXTERNAL MANAGEMENT

Tailor-made spa consulting services

As a spa consultant, ORLOFF helps hotels save time and money with the best solutions on how to set up a spa and achieve best spa practice.
ORLOFF proposes tailor-made spa consulting and spa management services to suit each individual spa project and budget. The level of involvement of the spa consultant is up to you.

You are in charge of the development of your new spa unit and seeking for business assistance, you need a luxury spa brand and professional spa consulting services… you need the Orloff spa experts.

Spa management contract

This service concerns hotels wishing the outsourcing of their spa management.
ORLOFF intervenes as a spa operator and is solely responsible for the spa unit.

ORLOFF undertakes the spa operation under the “Orloff spa management contract”, in full respect of spa international quality standards.

  • In the first step, ORLOFF performs a global audit, leading to a business plan proposal, setting goals in terms of turnover and quality of spa services.
  • In the second step, ORLOFF provides spa consulting services as A- an Orloff Partner and B- a Management assistant.
    • Spa organization: articulation of the different areas of the spa, common areas, treatment rooms, reception area, retail corner, linens, cleansing.
    • Staffing: selection & recruitment of highly skilled professionals according to job descriptions, initial spa training of therapists and receptionists on treatments, spa procedures and product sales.
    • Implementation of specialized spa software for day-to-day management and follow-up.
  • Then, during the third step ORLOFF exerts the activity of a Spa Manager regarding the Day-to-day spa management services & follows up the spa performance through spa audits.
    • Monthly evaluation of spa performance thanks to activity reporting forms based on certified “ Key Performance Indicators”(KPI)
    • Regular Spa audits on spa organization and financial analysis
    • Marketing policy: the spa unit needs to be efficiently marketed to achieve high cabin occupancy rate and global revenue

The spa management contract between the hotel and ORLOFF is signed for a minimum duration of 3 years.


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ORLOFF SPA SIGNATURE CASE STUDIES
LIFE GALLERY

Orloff Spa Experts signed a management contract with Life Gallery hotel & spa including spa set-up (cabins and retail corner, linens, place branding), staff recruitment, marketing print material, and day-to-day spa operation. The new management was implemented on October 17th 2013.

ASTIR BEACH

Orloff Spa Experts has been operating signature branded Orloff spa on Astir Beach since 2013, with its own staff and marketing policy. This spa on the beach works as a day spa attracting spa goers from the south part of Athens as well as tourists. Orloff has developed a digital marketing campaign promoting “Beach & Spa” as the ultimate wellness escape.