This service concerns hotels wishing the outsourcing of their spa management.
ORLOFF intervenes as a spa operator and is solely responsible for the spa unit.

ORLOFF undertakes the spa operation under the “Orloff spa management contract”, in full respect of spa international quality standards.

• In the first step, ORLOFF performs a global audit, leading to a business plan proposal, setting goals in terms of turnover and quality of spa services.

• In the second step, ORLOFF provides spa consulting services as A- an Orloff Partner and B- a Management assistant.
  
  • Spa organization: articulation of the different areas of the spa, common areas, treatment rooms, reception area, retail corner, linens, cleansing.
  • Staffing: selection & recruitment of highly skilled professionals according to job descriptions, initial spa training of therapists and receptionists on treatments, spa procedures and product sales.
  • Implementation of specialized spa software for day-to-day management and follow-up.

• Then, during the third step ORLOFF exerts the activity of a Spa Manager regarding the Day-to-day spa management services & follows up the spa performance through spa audits.
  
  • Monthly evaluation of spa performance thanks to activity reporting forms based on certified “ Key Performance Indicators”(KPI)
  • Regular Spa audits on spa organization and financial analysis
  • Marketing policy: the spa unit needs to be efficiently marketed to achieve high cabin occupancy rate and global revenue
    

The spa management contract between the hotel and ORLOFF is signed for a minimum duration of 3 years.